How to Make a Card Deposit?

This article will guide you step by step on how to make a card deposit correctly and smoothly within the FXLiveCapital platform. The process is simple, but it is important to follow each step carefull


Mandatory Requirements

Before attempting to make a card deposit, please make sure you meet both requirements below:

  • Approved KYC (identity verification completed).

  • Two-Factor Authentication (2FA) enabled on your account.

⚠️ If any of these requirements are not completed, the system will not allow deposits through this method.


📍 Step-by-Step Guide to Deposit by Card

1️⃣ Access Your Ewallet

  • Log in to your FXLiveCapital account.

  • Go to the Ewallet section.

  • Click on Deposit.


2️⃣ Select the Payment Method

  • Choose Online Payment.

  • Then select Instant Local Payments.

🔎 Important: Make sure the minimum deposit amount is USD 10 before continuing.


3️⃣ Select Your Country

  • Select the same country that is registered in your user profile.

⚠️ Choosing a different country may result in payment rejection or processing delays.


4️⃣ Fill in the Required Information

Carefully complete the following fields:

  • Bank type: select the bank corresponding to your card or bank account.

  • Deposit amount: enter the amount you wish to deposit (minimum USD 10).

  • Document ID: enter your personal identification number (ID).

  • First and last name: must exactly match the details on your ID and your FXLiveCapital profile.

Once all fields are completed, click the Request Payment URL button.


5️⃣ Complete the Card Payment

  • A new payment page will open.

  • Enter your card details.

  • Click Pay to complete the transaction.

If the payment is successful, you will see a confirmation message on the screen.


⏳ What If the Deposit Is Not Reflected?

In some cases, deposits may not be reflected immediately. This usually happens due to:

  • Additional verification required by the selected bank.

  • Bank processing times, which vary by country and financial institution.

  • Security checks performed by the card-issuing bank.


What Should I Do?

If you have completed the payment and the deposit has not been processed:

  1. Contact FXLiveCapital Support immediately.

  2. Attach a screenshot or image clearly showing:

    • The successful payment confirmation.

    • That the payment was made from the payment URL generated by the platform.

Our support team will review your case and resolve the situation as quickly as possible.


💡 Final Recommendations

  • Ensure all entered information matches your profile details.

  • Do not close the payment page until the transaction is confirmed.

  • Always keep your payment confirmation as proof.

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