Guide to handling errors in withdrawal requests

If you have made a mistake when making a withdrawal request, such as entering an incorrect wallet address or a wrong amount, don't worry. Our development team has implemented an option that allows you

Cancel a withdrawal request

1

Open History (Financial Transactions)

Log in to your account and go to History → Financial Transactions.

2

Find the withdrawal request

Locate the withdrawal you want to cancel and check its current status.

3

Select the cancel action

In the transaction row, click the cancel icon.

4

Confirm the cancellation

Confirm the cancellation when prompted. The transaction will stop and the funds will be credited back to your internal wallet.

You can only cancel a withdrawal before it is completed. Once funds are sent to the specified address, the request cannot be canceled.

Always double-check the wallet address and amount before confirming a withdrawal.

Need help?

• Email: [email protected]

• Helpdesk: https://client.fxlivecapital.com/helpdesk