What to do if I have deposited and it has not been reflected on the platform?

Deposit not reflected: what to do

If your deposit is not showing on the platform, gather the information below before contacting Support. This helps the team locate and verify the transaction faster.

Information to provide

• Transaction hash (TxID): the unique identifier for your transaction on the blockchain (available in your wallet or exchange transaction details).

• Currency and amount: the cryptocurrency used and the amount sent.

• Destination wallet address: the address you sent funds to.

• Confirmation screenshot: a screenshot showing the successful send/transfer from your wallet or exchange.

Before contacting Support, verify that your deposit meets the minimum deposit requirement shown on the deposit screen. Deposits below the minimum may not be credited.

Need help?

• Email: [email protected]

• Helpdesk: https://client.fxlivecapital.com/helpdesk